Frequently Asked Questions

If you notice an error in your delivery address, postal code or other details immediately after placing your order, please call us urgently on 021 203 6259.

If your order has already been shipped, we are unable to change the delivery address. In this case, please contact the courier directly using the contact details provided in your shipping confirmation email.

Please note: We cannot change shipping addresses on sale days.

Our virtual gift cards are digital products, so there are no shipping costs. Your gift card will be sent to the email address provided at checkout.

Physical gift cards are available for purchase at any of our retail stores.

We accept Visa and Mastercard payments through PayFast.

For Instant EFT payments, you can use Ozow.

We also offer PayJustNow, allowing you to pay for your order in three equal, interest-free instalments. Your order will be processed as normal once your purchase has been completed.

Unfortunately, we are unable to make changes to an order once it has been placed.

If you would like to modify your purchase, you can request an exchange once you have received your parcel. You can submit an exchange request here.

You can return or exchange unworn and unwashed products within 30 days of receiving your order.

You can return or exchange your order in one of two ways:

1. In-store: Return or exchange your item at your nearest Burnt store together with your digital invoice received via email.
2. Online: Submit an exchange or return request here and arrange the return through our courier service.

Returns or exchanges cannot be accepted after 30 days. Please see our Returns & Exchange Policy for full details.

Discounted and sale items can only be exchanged for another product or a gift card.

One free exchange is included per order. Any additional exchanges will incur an R80 exchange fee.

Refunds are processed within approximately 4 business days of Burnt receiving your returned parcel.

For non-sale items, refunds can be issued using the same payment method used for the original purchase.

Returned products are inspected upon arrival at our warehouse. Items must be in their original condition, with original packaging and swing tags attached. If the returned product does not meet these requirements, we reserve the right to reject the return and send the product back to you.

Banking institution processing times may vary and are outside of Burnt's control.

Customers are responsible for any duties, taxes or shipping costs incurred during an exchange or refund, unless the item is deemed faulty by a Burnt representative.

Burnt is not responsible for customer-sent return or exchange parcels. We recommend using a tracked delivery service when returning an item independently.

If you experience an issue with your delivery after receiving your shipping confirmation email, please contact support@bobgo.co.za.

Please include your name, delivery address, tracking number and a description of the issue. The BobGo team will be able to assist you directly.

For queries before your order has been shipped, please contact support@burnt.co.za.

South African deliveries generally take 1–5 working days from the date your order is shipped.

• Cape Town and surrounds: Approximately 1–2 working days
• Main centres: Approximately 2–3 working days
• Outlying areas: Approximately 3–5 working days

You will receive a shipping confirmation email containing your tracking number. You can also track your order using our Track Your Order page.

Please note: Delivery times may be slightly longer during major sale periods.

Yes. Burnt Studios ships internationally to neighbouring countries in Africa.

International shipments are handled by DHL. Shipping costs are calculated automatically based on your delivery location at checkout.

International deliveries may be delayed due to customs clearance or air freight availability.

For destinations outside of Africa, please shop through our international website.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched. This is generally sent within approximately 1 business day of placing your order.

Please note: Additional import duties and taxes may be charged by the destination country's authorities. These costs are the customer's responsibility and are outside of Burnt's control.

Yes. Orders over R1,250 qualify for free shipping, including during major sale periods.

Simply add eligible items to your cart and proceed to checkout. The shipping cost will automatically be reduced to zero.

Digital products do not contribute towards the free shipping threshold.

You can track your order using your order number through our Track Your Order page.

You will also receive a tracking number by email once your order has been shipped.

If you experience an issue with your delivery, please contact support@bobgo.co.za with your name, address, tracking number and a description of the issue.

No. We currently do not offer a collection option from our warehouse or stores.

If you would like to purchase a product immediately, we recommend visiting one of our retail stores.

Our sizing is generally in line with major international brands. We recommend ordering the size you would normally wear in similar international brands.

Each product also includes a size guide to help you choose the right fit. You can view our Size Chart for additional guidance.

If the fit isn't quite right, you can request a return or exchange.

Our tights are made from 4-Way Stretch fabric, allowing the material to adapt to your body both lengthwise and widthwise.

You can adjust and pull the fabric to achieve your preferred fit and length.

Our sports bras range from medium to high support.

The Essential Sports Bra is one of our most supportive styles and is a staple in the Burnt range.

We rarely restock products or ranges.

If demand is particularly high or a product sells out very quickly, we may consider a restock. The best way to stay informed about restocks is to follow us on our social media channels.

Many of our partners and athletes are discovered through tagged posts on social media.

If you feel you would be a great fit for Burnt and can bring something valuable to the brand, create great content, tag us and let us know what you can bring to the table.